{"id":26753,"date":"2023-12-05T15:22:05","date_gmt":"2023-12-05T14:22:05","guid":{"rendered":"https:\/\/velyvelo.com\/aide-contact"},"modified":"2025-05-21T09:14:30","modified_gmt":"2025-05-21T07:14:30","slug":"faq-question","status":"publish","type":"page","link":"https:\/\/velyvelo.com\/en\/faq-question","title":{"rendered":"Need Help ? Contact us"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"26753\" class=\"elementor elementor-26753 elementor-794\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d784780 e-flex e-con-boxed e-con e-parent\" data-id=\"d784780\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f0ec9c0 elementor-widget elementor-widget-html\" data-id=\"f0ec9c0\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!-- <script>\n    addEventListener('elementor\/frontend\/init', function(){\n        elementorFrontend.hooks.addAction('frontend\/element_ready\/nested-tabs.default', function($tabs) {\n            setTimeout(() => {\n                console.log($tabs)\n                $tabs.find(`[data-tab-index=${location.hash.substr(1)}]`).click()\n            })\n        })\n    })\n<\/script> -->\n\n\n\n<script>\n    window.addEventListener('load', () => {\nsetTimeout(function () {\n\nlet scrollOffset = 100; \/* scroll offset from the top of title *\/\n\nconst tabsAccordionToggleTitles = document.querySelectorAll('.e-n-accordion-item-title, .e-n-tab-title, .elementor-tab-title');\n\nconst clickTitleWithAnchor = (anchor) => {\ntabsAccordionToggleTitles.forEach(title => {\nif (title.querySelector(`#${anchor}`) != null || title.id === anchor || (title.closest('details') && title.closest('details').id === anchor)) {\nif (title.getAttribute('aria-expanded') !== 'true' && !title.classList.contains('elementor-active')) title.click();\nlet timing = 0;\nlet scrollTarget = title;\nif (getComputedStyle(title.closest('.elementor-element')).getPropertyValue('--n-tabs-direction') == 'row') scrollTarget = title.closest('.elementor-element');\nif (title.closest('.e-n-accordion, .elementor-accordion-item, .elementor-toggle-item')) {\ntiming = 400;\n}\nsetTimeout(function () {\njQuery('html, body').animate({\nscrollTop: jQuery(scrollTarget).offset().top - scrollOffset,\n}, 'slow');\n}, timing);\n}\n});\n};\n\ndocument.addEventListener('click', (event) => {\nif (event.target.closest('a') && event.target.closest('a').href.includes('#')) {\nconst anchor = extractAnchor(event.target.closest('a').href);\nif (anchor && isAnchorInTitles(anchor, tabsAccordionToggleTitles)) {\nevent.preventDefault();\nclickTitleWithAnchor(anchor);\n}\n}\n});\n\nconst currentAnchor = extractAnchor(window.location.href);\nif (currentAnchor) {\nclickTitleWithAnchor(currentAnchor);\n}\n\nfunction extractAnchor(url) {\nconst match = url.match(\/#([^?]+)\/);\nreturn match ? match[1] : null;\n};\n\nfunction isAnchorInTitles(anchor, titles) {\nreturn Array.from(titles).some(title => {\nreturn title.querySelector(`#${anchor}`) !== null || title.id === anchor || (title.closest('details') && title.closest('details').id === anchor);\n});\n};\n\n}, 300);\n});\n<\/script>\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd95cc2 e-n-tabs-tablet elementor-widget elementor-widget-n-tabs\" data-id=\"dd95cc2\" data-element_type=\"widget\" data-settings=\"{&quot;horizontal_scroll_tablet&quot;:&quot;enable&quot;,&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"232348866\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-2323488661\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-2323488661\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tI\u2019ve got a question \t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2323488662\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2323488662\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tRepairs and Workshop Locations\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"tab3\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2323488663\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tContact us\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-2323488661\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2323488661\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-9291b6a e-con-full e-flex e-con e-child\" data-id=\"9291b6a\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a065633 e-flex e-con-boxed e-con e-child\" data-id=\"a065633\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e57af82 elementor-widget elementor-widget-heading\" data-id=\"e57af82\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Got \n\n<span class=\"yellow\">a question?<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-413194c elementor-widget elementor-widget-n-accordion\" data-id=\"413194c\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-6830\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-6830\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> What are the benefits of  bike deliveries? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-6830\" class=\"elementor-element elementor-element-031bccc e-con-full e-flex e-con e-child\" data-id=\"031bccc\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ac3856 elementor-widget elementor-widget-text-editor\" data-id=\"2ac3856\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Deliver faster using bus lanes, bike paths, and contraflow streets.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Increase earnings by cutting fuel and insurance costs.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Boost your image by supporting eco-friendly, carbon-free deliveries.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-6831\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-6831\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Do I need a driving license to ride a bike? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-6831\" class=\"elementor-element elementor-element-2ddad10 e-con-full e-flex e-con e-child\" data-id=\"2ddad10\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-69dce69 elementor-widget elementor-widget-text-editor\" data-id=\"69dce69\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Bicycles are non-motorized, so no license or special training is needed to ride on public roads. Just be sure to follow traffic rules.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-6832\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-6832\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> How do I make a rental request? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-6832\" class=\"elementor-element elementor-element-e77e817 e-con-full e-flex e-con e-child\" data-id=\"e77e817\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f3c64a7 elementor-widget elementor-widget-text-editor\" data-id=\"f3c64a7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>I can call the sales team or fill out the contact form on the VelyVelo website.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-6833\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-6833\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> What documents do I need to provide on the day of the appointment? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-6833\" class=\"elementor-element elementor-element-b575df4 e-con-full e-flex e-con e-child\" data-id=\"b575df4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b5bb942 elementor-widget elementor-widget-text-editor\" data-id=\"b5bb942\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Bring a valid ID, bank card, bank account details, proof of address, and your Kbis.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-6834\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-6834\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Can I rent a bike if I don't live in the four cities where you operate? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-6834\" class=\"elementor-element elementor-element-19297e8 e-con-full e-flex e-con e-child\" data-id=\"19297e8\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-094ca14 elementor-widget elementor-widget-text-editor\" data-id=\"094ca14\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You can rent or buy a bike anywhere in France (Reach out to our sales team for more information.)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-6835\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-6835\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Is it possible to buy the bike? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-6835\" class=\"elementor-element elementor-element-a8adedb e-con-full e-flex e-con e-child\" data-id=\"a8adedb\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cfd5050 elementor-widget elementor-widget-text-editor\" data-id=\"cfd5050\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You can purchase a VelyVelo bike by requesting a quote from the sales team. (A four-installment payment with no fees is available.)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-6836\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-6836\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Is the e-bike rental offer subject to a commitment? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-6836\" class=\"elementor-element elementor-element-4b3a41d e-con-full e-flex e-con e-child\" data-id=\"4b3a41d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-827a9e8 elementor-widget elementor-widget-text-editor\" data-id=\"827a9e8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A minimum commitment of three months is required for our plans.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-6837\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-6837\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> What does my rental include? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-6837\" class=\"elementor-element elementor-element-b528e90 e-con-full e-flex e-con e-child\" data-id=\"b528e90\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b051e69 elementor-widget elementor-widget-text-editor\" data-id=\"b051e69\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The rental includes a bike, a lock, a charger, free monthly maintenance, and the option to replace my bike if it\u2019s stolen. (Check the contract for conditions.)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-6838\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-6838\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Do you offer a GPS tracking option for the bike? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-6838\" class=\"elementor-element elementor-element-8bbdcd0 e-con-full e-flex e-con e-child\" data-id=\"8bbdcd0\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-887f53a elementor-widget elementor-widget-text-editor\" data-id=\"887f53a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We provide a GPS solution. View your bike&#8217;s location on the VelyVelo mobile app or in my personal account at dms.velyvelo.com.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-6839\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"10\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-6839\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> How do I pay my invoices? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-6839\" class=\"elementor-element elementor-element-c8c66ca e-con-full e-flex e-con e-child\" data-id=\"c8c66ca\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0d095de elementor-widget elementor-widget-text-editor\" data-id=\"0d095de\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Monthly payments are made automatically via direct debit from your registered credit card on the anniversary date of your contract.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-68310\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"11\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-68310\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> What\u2019s the process for scheduling a repair? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-68310\" class=\"elementor-element elementor-element-73df50f e-con-full e-flex e-con e-child\" data-id=\"73df50f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8e9017f elementor-widget elementor-widget-text-editor\" data-id=\"8e9017f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>I can schedule an appointment directly from my personal account on the mobile app or via the Calendly link.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-68311\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"12\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-68311\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> How do I renew my contract? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-68311\" class=\"elementor-element elementor-element-f1bacec e-con-full e-flex e-con e-child\" data-id=\"f1bacec\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9733316 elementor-widget elementor-widget-text-editor\" data-id=\"9733316\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>My contract automatically extends at the end of each billing cycle.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-68312\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"13\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-68312\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> What\u2019s the best way to secure my bike? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-68312\" class=\"elementor-element elementor-element-840a667 e-con-full e-flex e-con e-child\" data-id=\"840a667\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-002b0b5 elementor-widget elementor-widget-text-editor\" data-id=\"002b0b5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To improve your bike&#8217;s safety, lock it to a fixed object with both a chain lock and a U-lock.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-68313\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"14\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-68313\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Is it possible to end the rental before the contract is up? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-68313\" class=\"elementor-element elementor-element-965ca60 e-con-full e-flex e-con e-child\" data-id=\"965ca60\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d6bdc6e elementor-widget elementor-widget-text-editor\" data-id=\"d6bdc6e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>It is possible to end the e-bike rental mid-contract, provided I pay the fee corresponding to the remaining monthly payments until the end of the commitment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-68314\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"15\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-68314\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> There is no electric assistance while pedaling. <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-68314\" class=\"elementor-element elementor-element-dd49644 e-con-full e-flex e-con e-child\" data-id=\"dd49644\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49ce087 elementor-widget elementor-widget-text-editor\" data-id=\"49ce087\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"descriptionAssistanceProbleme\"><p>Make sure to check the assistance level on the display, confirm that the battery is properly connected, and check the battery charge level.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-68315\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"16\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-68315\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> The gears are difficult to shift. <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-68315\" class=\"elementor-element elementor-element-58b0116 e-con-full e-flex e-con e-child\" data-id=\"58b0116\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b6e6e01 elementor-widget elementor-widget-text-editor\" data-id=\"b6e6e01\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"descriptionAssistanceProbleme\"><div class=\"descriptionAssistanceProbleme\"><p>Most VelyVelo bikes are equipped with internally geared hubs. Unlike a traditional derailleur, this means you don\u2019t need to shift gears while pedaling. You can change gears while stopped or while riding without pedaling.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-68316\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"17\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-68316\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> I can't turn on the light on my bike. <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-68316\" class=\"elementor-element elementor-element-2831aa4 e-con-full e-flex e-con e-child\" data-id=\"2831aa4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-07dc2d8 elementor-widget elementor-widget-text-editor\" data-id=\"07dc2d8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"descriptionAssistanceProbleme\"><div class=\"descriptionAssistanceProbleme\"><div class=\"descriptionAssistanceProbleme\"><p>To turn on the bike lights and the control screen, press the ON and UP buttons on the display simultaneously.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-68317\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"18\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-68317\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> What security features do you offer on the bike? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-68317\" class=\"elementor-element elementor-element-fb9c429 e-con-full e-flex e-con e-child\" data-id=\"fb9c429\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d742697 elementor-widget elementor-widget-text-editor\" data-id=\"d742697\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"descriptionAssistanceProbleme\"><div class=\"descriptionAssistanceProbleme\"><div class=\"descriptionAssistanceProbleme\"><p>Our long range electric bike comes with a lock located on the rear wheel. This lock, attached to the frame, secures the rear wheel of the bike. It&#8217;s very convenient for quick stops when there\u2019s no nearby attachment point. In addition to this lock, we can provide a chain that connects to the lock. We also offer a folding or standard U-lock.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-68318\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"19\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-68318\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Is it necessary to have a bike parking? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-68318\" class=\"elementor-element elementor-element-34d1e85 e-con-full e-flex e-con e-child\" data-id=\"34d1e85\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b46d2b elementor-widget elementor-widget-text-editor\" data-id=\"5b46d2b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"descriptionAssistanceProbleme\"><div class=\"descriptionAssistanceProbleme\"><div class=\"descriptionAssistanceProbleme\"><div class=\"descriptionAssistanceProbleme\"><p>No, you can park your VelyVelo bike on the street if you wish. But don&#8217;t forget your lock and to remove the battery.<\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-68319\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"20\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-68319\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Is it necessary to install charging stations? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-68319\" class=\"elementor-element elementor-element-38e267b e-con-full e-flex e-con e-child\" data-id=\"38e267b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28d1d87 elementor-widget elementor-widget-text-editor\" data-id=\"28d1d87\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"descriptionAssistanceProbleme\"><div class=\"descriptionAssistanceProbleme\"><div class=\"descriptionAssistanceProbleme\"><div class=\"descriptionAssistanceProbleme\"><div class=\"descriptionAssistanceProbleme\"><p>No, it isn\u2019t necessary as your professional e-bike&#8217;s battery is removable. Charge it whenever and wherever you like!\u00a0 \u26a1\ufe0f<\/p><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-68320\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"21\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-68320\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> How do I choose eligible employees? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-68320\" class=\"elementor-element elementor-element-f7f25f4 e-con-full e-flex e-con e-child\" data-id=\"f7f25f4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ace0176 elementor-widget elementor-widget-text-editor\" data-id=\"ace0176\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"descriptionAssistanceProbleme\"><div class=\"descriptionAssistanceProbleme\"><div class=\"descriptionAssistanceProbleme\"><div class=\"descriptionAssistanceProbleme\"><div class=\"descriptionAssistanceProbleme\"><p>Our questionnaire will help you identify interested employees.<br \/>Email us at bonjour@velyvelo.com, and we\u2019ll be happy to share it with you.<\/p><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-68321\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"22\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-68321\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> What happens if an employee leaves? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-68321\" class=\"elementor-element elementor-element-356c1cf e-con-full e-flex e-con e-child\" data-id=\"356c1cf\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b7ad6ef elementor-widget elementor-widget-text-editor\" data-id=\"b7ad6ef\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"descriptionAssistanceProbleme\"><div class=\"descriptionAssistanceProbleme\"><div class=\"descriptionAssistanceProbleme\"><div class=\"descriptionAssistanceProbleme\"><div class=\"descriptionAssistanceProbleme\"><div class=\"descriptionAssistanceProbleme\"><p>You can choose to assign the bike to another employee, cancel their contract, or we can continue working directly with them.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What are the benefits of  bike deliveries?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Deliver faster using bus lanes, bike paths, and contraflow streets.Increase earnings by cutting fuel and insurance costs.Boost your image by supporting eco-friendly, carbon-free deliveries.\"}},{\"@type\":\"Question\",\"name\":\"Do I need a driving license to ride a bike?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Bicycles are non-motorized, so no license or special training is needed to ride on public roads. Just be sure to follow traffic rules.\"}},{\"@type\":\"Question\",\"name\":\"How do I make a rental request?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"I can call the sales team or fill out the contact form on the VelyVelo website.\\u00a0\"}},{\"@type\":\"Question\",\"name\":\"What documents do I need to provide on the day of the appointment?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Bring a valid ID, bank card, bank account details, proof of address, and your Kbis.\"}},{\"@type\":\"Question\",\"name\":\"Can I rent a bike if I don't live in the four cities where you operate?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You can rent or buy a bike anywhere in France (Reach out to our sales team for more information.)\"}},{\"@type\":\"Question\",\"name\":\"Is it possible to buy the bike?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You can purchase a VelyVelo bike by requesting a quote from the sales team. (A four-installment payment with no fees is available.)\"}},{\"@type\":\"Question\",\"name\":\"Is the e-bike rental offer subject to a commitment?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A minimum commitment of three months is required for our plans.\"}},{\"@type\":\"Question\",\"name\":\"What does my rental include?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The rental includes a bike, a lock, a charger, free monthly maintenance, and the option to replace my bike if it\\u2019s stolen. (Check the contract for conditions.)\"}},{\"@type\":\"Question\",\"name\":\"Do you offer a GPS tracking option for the bike?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"We provide a GPS solution. View your bike&#8217;s location on the VelyVelo mobile app or in my personal account at dms.velyvelo.com.\\u00a0\"}},{\"@type\":\"Question\",\"name\":\"How do I pay my invoices?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Monthly payments are made automatically via direct debit from your registered credit card on the anniversary date of your contract.\"}},{\"@type\":\"Question\",\"name\":\"What\\u2019s the process for scheduling a repair?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"I can schedule an appointment directly from my personal account on the mobile app or via the Calendly link.\"}},{\"@type\":\"Question\",\"name\":\"How do I renew my contract?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"My contract automatically extends at the end of each billing cycle.\"}},{\"@type\":\"Question\",\"name\":\"What\\u2019s the best way to secure my bike?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"To improve your bike&#8217;s safety, lock it to a fixed object with both a chain lock and a U-lock.\"}},{\"@type\":\"Question\",\"name\":\"Is it possible to end the rental before the contract is up?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"It is possible to end the e-bike rental mid-contract, provided I pay the fee corresponding to the remaining monthly payments until the end of the commitment.\"}},{\"@type\":\"Question\",\"name\":\"There is no electric assistance while pedaling.\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Make sure to check the assistance level on the display, confirm that the battery is properly connected, and check the battery charge level.\"}},{\"@type\":\"Question\",\"name\":\"The gears are difficult to shift.\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Most VelyVelo bikes are equipped with internally geared hubs. Unlike a traditional derailleur, this means you don\\u2019t need to shift gears while pedaling. You can change gears while stopped or while riding without pedaling.\"}},{\"@type\":\"Question\",\"name\":\"I can't turn on the light on my bike.\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"To turn on the bike lights and the control screen, press the ON and UP buttons on the display simultaneously.\"}},{\"@type\":\"Question\",\"name\":\"What security features do you offer on the bike?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Our long range electric bike comes with a lock located on the rear wheel. This lock, attached to the frame, secures the rear wheel of the bike. It&#8217;s very convenient for quick stops when there\\u2019s no nearby attachment point. In addition to this lock, we can provide a chain that connects to the lock. We also offer a folding or standard U-lock.\"}},{\"@type\":\"Question\",\"name\":\"Is it necessary to have a bike parking?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No, you can park your VelyVelo bike on the street if you wish. But don&#8217;t forget your lock and to remove the battery.\"}},{\"@type\":\"Question\",\"name\":\"Is it necessary to install charging stations?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No, it isn\\u2019t necessary as your professional e-bike&#8217;s battery is removable. Charge it whenever and wherever you like!\\u00a0 \\u26a1\\ufe0f\"}},{\"@type\":\"Question\",\"name\":\"How do I choose eligible employees?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Our questionnaire will help you identify interested employees.Email us at bonjour@velyvelo.com, and we\\u2019ll be happy to share it with you.\"}},{\"@type\":\"Question\",\"name\":\"What happens if an employee leaves?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You can choose to assign the bike to another employee, cancel their contract, or we can continue working directly with them.\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e9e159f e-flex e-con-boxed e-con e-child\" data-id=\"e9e159f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-fb328fc e-flex e-con-boxed e-con e-child\" data-id=\"fb328fc\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ab14477 e-flex e-con-boxed e-con e-child\" data-id=\"ab14477\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-888fe7b e-con-full e-flex e-con e-child\" data-id=\"888fe7b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ff8d19b elementor-widget elementor-widget-heading\" data-id=\"ff8d19b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Didn\u2019t find the answer to your question?\n<br><span class=\"yellow\">\nGet in touch with us!<\/span>\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f97e4d elementor-widget elementor-widget-text-editor\" data-id=\"1f97e4d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you need more information, our team is here to help.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-91bea0e e-con-full e-flex e-con e-child\" data-id=\"91bea0e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23c1db5 elementor-align-center btn_2 elementor-widget elementor-widget-button\" data-id=\"23c1db5\" data-element_type=\"widget\" data-tab-open=\"3\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/velyvelo.com\/en\/faq-question#tab3\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-2323488662\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2323488662\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-ee3feb4 e-con-full e-flex e-con e-child\" data-id=\"ee3feb4\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-cc302db e-flex e-con-boxed e-con e-child\" data-id=\"cc302db\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-024dfe5 elementor-widget elementor-widget-heading\" data-id=\"024dfe5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Repairs and workshop\n\n <span class=\"yellow\">locations<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8efc497 elementor-widget elementor-widget-heading\" data-id=\"8efc497\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">In need of <span class=\"yellow\">assitance? <\/span>\n<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55eadc9 elementor-widget elementor-widget-text-editor\" data-id=\"55eadc9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Want to schedule a repair or maintenance for your e-bike? Just use the VelyVelo app to book!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d794122 elementor-widget elementor-widget-heading\" data-id=\"d794122\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Workshop <span class=\"yellow\">locations<\/span>\n\n<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b2cf741 e-flex e-con-boxed e-con e-child\" data-id=\"b2cf741\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4a48f5c e-con-full e-flex e-con e-child\" data-id=\"4a48f5c\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8a83f4e e-flex e-con-boxed e-con e-child\" data-id=\"8a83f4e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dcc11a8 elementor-widget elementor-widget-image\" data-id=\"dcc11a8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"659\" src=\"https:\/\/velyvelo.com\/wp-content\/uploads\/2023\/12\/e289398bd2f26d896254eae0df66a03f-1024x844.jpg\" class=\"attachment-large size-large wp-image-1285\" alt=\"e289398bd2f26d896254eae0df66a03f\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5bc2045 elementor-widget elementor-widget-heading\" data-id=\"5bc2045\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">PARIS<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-059acf0 elementor-widget elementor-widget-text-editor\" data-id=\"059acf0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>77 Avenue Aristide Briand<br \/>94110 Arcueil<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-86a65cc e-con-full e-flex e-con e-child\" data-id=\"86a65cc\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5a6e147 e-flex e-con-boxed e-con e-child\" data-id=\"5a6e147\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e490de elementor-widget elementor-widget-image\" data-id=\"2e490de\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"819\" src=\"https:\/\/velyvelo.com\/wp-content\/uploads\/2023\/12\/7bcedae5b6d9a7873d848b6f6a680a39-1000x1024.jpg\" class=\"attachment-large size-large wp-image-1286\" alt=\"7bcedae5b6d9a7873d848b6f6a680a39\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36c9708 elementor-widget elementor-widget-heading\" data-id=\"36c9708\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">MARSEILLE<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a446c4 elementor-widget elementor-widget-text-editor\" data-id=\"3a446c4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>8 Rue du Rouet<br \/>13006 Marseille<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0c3e5d0 e-con-full e-flex e-con e-child\" data-id=\"0c3e5d0\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2c26e72 e-flex e-con-boxed e-con e-child\" data-id=\"2c26e72\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0c35ac5 elementor-widget elementor-widget-image\" data-id=\"0c35ac5\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/velyvelo.com\/wp-content\/uploads\/2023\/12\/velyvelo-home-1024x1024.jpg\" class=\"attachment-large size-large wp-image-810\" alt=\"velyvelo home\" srcset=\"https:\/\/velyvelo.com\/wp-content\/uploads\/2023\/12\/velyvelo-home-1024x1024.jpg 1024w, https:\/\/velyvelo.com\/wp-content\/uploads\/2023\/12\/velyvelo-home-300x300.jpg 300w, https:\/\/velyvelo.com\/wp-content\/uploads\/2023\/12\/velyvelo-home-150x150.jpg 150w, https:\/\/velyvelo.com\/wp-content\/uploads\/2023\/12\/velyvelo-home-768x768.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9898ab7 elementor-widget elementor-widget-heading\" data-id=\"9898ab7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">BORDEAUX<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8dfab83 elementor-widget elementor-widget-text-editor\" data-id=\"8dfab83\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>79 Rue du Palais Galien<br \/>33000 Bordeaux<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1e6dc4c e-con-full e-flex e-con e-child\" data-id=\"1e6dc4c\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4031b75 e-flex e-con-boxed e-con e-child\" data-id=\"4031b75\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-806945b elementor-widget elementor-widget-image\" data-id=\"806945b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/velyvelo.com\/wp-content\/uploads\/2023\/12\/aca53a99b9e4cf22bef42da18ceb1358.jpg\" class=\"attachment-large size-large wp-image-868\" alt=\"aca53a99b9e4cf22bef42da18ceb1358\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-411a630 elementor-widget elementor-widget-heading\" data-id=\"411a630\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">LYON<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60c2e74 elementor-widget elementor-widget-text-editor\" data-id=\"60c2e74\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>75 Rue Etienne Richerand<br \/>69003 Lyon<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-2323488663\" role=\"tabpanel\" aria-labelledby=\"tab3\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-2b91f6a e-con-full e-flex e-con e-child\" data-id=\"2b91f6a\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ed0fb6b e-flex e-con-boxed e-con e-child\" data-id=\"ed0fb6b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1bdb9cb elementor-widget elementor-widget-heading\" data-id=\"1bdb9cb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Call-<span class=\"yellow\">us!<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb200d2 elementor-widget elementor-widget-text-editor\" data-id=\"eb200d2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>For any customer service or technical requests, make sure to use the app<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7459d83 e-flex e-con-boxed e-con e-child\" data-id=\"7459d83\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0e9d361 elementor-widget elementor-widget-heading\" data-id=\"0e9d361\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Contact us via our form\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-325410d elementor-button-align-center btn_2 elementor-widget elementor-widget-form\" data-id=\"325410d\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" id=\"devis\" name=\"Devis\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"26753\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"325410d\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-field_0eccf29 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[field_0eccf29]\" id=\"form-field-field_0eccf29\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" value=\"Need Help ? Contact us\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-gclid elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[gclid]\" id=\"form-field-gclid\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_17cc209 elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_17cc209\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tFirst name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_17cc209]\" id=\"form-field-field_17cc209\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"First name\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_697155a elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_697155a\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tName\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_697155a]\" id=\"form-field-field_697155a\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Name\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-tel elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-tel\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPhone\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[tel]\" id=\"form-field-tel\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Phone\" required=\"required\" aria-required=\"true\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-field_b59a762 elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_b59a762\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[field_b59a762]\" id=\"form-field-field_b59a762\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Email\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_ed03222 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_ed03222\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tHow did you hear about us?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-caret-down\"><\/i>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_ed03222]\" id=\"form-field-field_ed03222\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t<option value=\"Blog \">Blog <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Facebook \">Facebook <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Instagram \">Instagram <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Uber partenariat \">Uber partenariat <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Google \">Google <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Un ami \">Un ami <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Deliveroo  \">Deliveroo  <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Stuart \">Stuart <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Autre \">Autre <\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_821472b elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_821472b\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tYour city\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-caret-down\"><\/i>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_821472b]\" id=\"form-field-field_821472b\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t<option value=\"Paris\">Paris<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Lyon\">Lyon<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Marseille\">Marseille<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Bordeaux\">Bordeaux<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_f7e35a4 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_f7e35a4\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tSector of activity \t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-caret-down\"><\/i>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_f7e35a4]\" id=\"form-field-field_f7e35a4\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t<option value=\"Livreur ind\u00e9pendant \">Livreur ind\u00e9pendant <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Restauration \">Restauration <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Transport &amp; Livraison \">Transport &amp; Livraison <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Autres \">Autres <\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_02982a6 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_02982a6\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCompany name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_02982a6]\" id=\"form-field-field_02982a6\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Company name\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_7c4a73f elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_7c4a73f\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDesired model\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-caret-down\"><\/i>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_7c4a73f]\" id=\"form-field-field_7c4a73f\" class=\"elementor-field-textual elementor-size-sm\">\n\t\t\t\t\t\t\t\t\t<option value=\"Bike \">Bike <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Cargo two-wheeler \">Cargo two-wheeler <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Cargo tricycle \">Cargo tricycle <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Other \">Other <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Don&#039;t know\">Don&#039;t know<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_be3e0f8 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_be3e0f8\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tI would like\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-caret-down\"><\/i>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_be3e0f8]\" id=\"form-field-field_be3e0f8\" class=\"elementor-field-textual elementor-size-sm\">\n\t\t\t\t\t\t\t\t\t<option value=\"A bike \">A bike <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"A fleet of bicycles\">A fleet of bicycles<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTell us more!\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Tell us more!\" required=\"required\" aria-required=\"true\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_307385e elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_307385e]\" id=\"form-field-field_307385e\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\" aria-required=\"true\">\n\t\t\t\t<label for=\"form-field-field_307385e\">By checking this box, I accept the <a href=\u201chttps:\/\/velyvelo.com\/politique-de-confidentialite\u201d>privacy policy<\/a> of the website<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_9c7a7c3 elementor-col-100 recaptcha_v3-bottomright\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_9c7a7c3\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6LdyQHEpAAAAACTBQNKSAiSefYe-lBvaRAIWAvUw\" data-type=\"v3\" data-action=\"Form\" data-badge=\"bottomright\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Envoyer ma demande<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-698ddef e-flex e-con-boxed e-con e-parent\" data-id=\"698ddef\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>I\u2019ve got a question Repairs and Workshop Locations Contact us Got a question? What are the benefits of bike deliveries? Deliver faster using bus lanes, bike paths, and contraflow streets. Increase earnings by cutting fuel and insurance costs. Boost your image by supporting eco-friendly, carbon-free deliveries. Do I need a driving license to ride a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"Our FAQs and Contact us | VelyVelo","_seopress_titles_desc":"Check Out VelyVelo's FAQ on Electric Bike Rentals for Professionals and Fleet Maintenance, and Get In Touch with Our Team in Just a few Clicks!","_seopress_robots_index":"","_seopress_analysis_target_kw":"","footnotes":""},"class_list":["post-26753","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/velyvelo.com\/en\/wp-json\/wp\/v2\/pages\/26753","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/velyvelo.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/velyvelo.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/velyvelo.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/velyvelo.com\/en\/wp-json\/wp\/v2\/comments?post=26753"}],"version-history":[{"count":17,"href":"https:\/\/velyvelo.com\/en\/wp-json\/wp\/v2\/pages\/26753\/revisions"}],"predecessor-version":[{"id":36611,"href":"https:\/\/velyvelo.com\/en\/wp-json\/wp\/v2\/pages\/26753\/revisions\/36611"}],"wp:attachment":[{"href":"https:\/\/velyvelo.com\/en\/wp-json\/wp\/v2\/media?parent=26753"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}